Support Programs

Webster Solutions offers a wide range of support models to fit each organizational need.
  • On-site Support
  • 24x7 Support live chat
  • 24x7 Support ticket system
  • Engineering Support WebX conference
  • Core hour support 9:30 - 3:30 EDT
  • Package #1 -10 support calls over a fiscal year
  • Package #2 - 5 support calls over a fiscal year
  • Package #3 - individual support calling post warranty

Individual Customer Support

  • Architecture Audit and Route cause Analysis

    Our highly trained team of Experts will arrive on-site and conduct a thorough system review. A full documented report including supporting documentation of findings is delivered at the end of every engagement.

  • We pride ourselves in our Business acumen and Technical aptitude.

    Custom or out of box solutions are presented to solve client requirements. Each solution is thoroughly sanity tested for each environment to ensure stability and reliability.

Special Propositions

  • Deliver high-level architecture design
  • Deliver application designs
  • System Review and Documentation
  • Custom Solutions

Customers Support

Our friendly, bilingual staff are ready to assist you in resolving problems that arise within your Enterprise

Our support team is well trained in both Windows, and Unix platforms as well as Python, Java, and ASP coding languages, and are prepared to assist with database migrations, updates, and complex queries.